PRACTICAL INFO FOR OVERNIGHT GUESTS
Read the following info to optimize and maximize your stay with us!
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WHEN YOU ARRIVE
pARKING:
Free for all of our guests on the marked spots along the road, before you arrive to the P-place in front of the reception. No parking on the P-place, for buses only.
We have one spot for EL-cars. (not fast charging, we recommed using fast charging station at Esso gas station)
CHECK-IN
15:00.
If you arrive before, we have a lounge where you can wait. You can also visit our park with reindeer and huskies, or book one of our exciting activities.
Reception is open 24 hours per day.
CC reservation: We will register your credit card, so you can put restaurant orders on the room.
LUGGAGE
We will bring your luggage to your cabin, or to the luggage room in the main building, if you stay in the Snowhotel.
Luggage incoming driving times:
Winter: 10:00/ 13:30 / 15:30 / late arrivals on request.
Summer/autumn: 10:30 / 12:00 / 13:30
Luggage outgoing driving times:
Winter 08:30/ 11:00.
Summer/autumn: 09:00 / 11:00
If you only have light luggage, feel free to carry yourself. Its ca 100-150 meters to the cabins/luggage room.
Please leave your luggage tag on throughout your stay.
WHEN YOU ARE HERE
CONTACT INFO
Reception/restaurant +47 78970540
Reception open 24 hours
Champagne bar open until 02:00
Whatsapp for chats, calls and roomservice
Email: info@snowhotelkirkenes.com
Taxi +47 78991397
Police 112
Ambulance 113
Fire 110
RESTAURANT
Breakfast In period 01.12. - 31.03. 07:00 - 10:00
In period 01.04. - 30.11) 08:00 - 10:00
Lunch: Can be ordered between 12:00-15:00 from our café menu.
Dinner is served 19:00. We are following a prgram, so please be on time. We recommend sitting down for drink orders at 18:45
Menu: chef`s choice of arctic meat or fish - menu of the day. Vegan alternative also available, must be pre-ordered.
Sleeping bag demonstration: At dinner
We also have room service available for cabins
FACILITIES
Luggage room/Safety lockers: In the basement of the restaurant, adjacent to the Snowhotel.
Wardrobe/showers:
There are toilets/wardrobe/showers in the basement of the restaurant
Sauna: in basement of Restaurant. Sauna is open from 06:00 to 09:00 for Snowhotel guests. Other times, available for also Gamme guests. Please ask the restaurant staff, and we'll turn on Sauna, or the timer.
Lounge Nikel lounge on 2. floor available for snowhotel guests 24 hours.
THINGS THAT ARE INCLUDED
Snowshoes/skis.They can be found next to Gabba, and there are also skishoes inside the dressing room right beside. There are also 2 pair of snowshoes at every cabin.
Clothing: For all excursions you will have clothing such as overall, winter-shoes, balaclava, woolen socks and mittens. If you need to borrow clothing also beside the excursions, it is normally ok, but please check with us.
Warm Sleeping bags for Snowhotel guests, of course!
Cabins are also fully equipped with linen and towels.
Headlamps may be borrowed in reception.
WHAT TO DO ON YOUR OWN
what to do?
First of all, make sure to join our Snowfun program, with new activities every day - all included in your stay!
Otherwise there are many things to do.
Snowhotel 365 Park:
Dogyard: Visiting the huskies in our dog yard is available between 08:00 – 16:00, while we have our mushers working.
Reindeer: Would you like to feed our reindeer? Ask our staff, and we will find the food for you. Please do not feed them with other food.
Snowfun on your own: Borrow our sleds and have fun in our slope, outside the Snowhotel. Make snow angels, make a snowman, or have a friendly snowball war. Remember to share all the fun on your Insta account!
Hiking tracks: See maps above and below, and ask our reception for tips.
Visit Kirkenes town
If you want to go to Kirkenes during your stay, you can book a taxi, or check with reception if we have any transfers going to town.
Remember our staff is always there for questions and good tips!
HIKING TRACKS
Tours you can do by yourself:
Hiking
1. To Klubbnes headland. Past the Restaurant building and follow the track by the fjord.
In winter walk on snowshoes or on foot.
In summer you can also lend fishing gear and fish for sea trout at the headland (Klubbnes). There is a camp place to make a fire.
Level: Easy Distance 700 m
2. Mountain hike. On the path on your left, on the road, about 100 metres before your arrive at our reception. In winter perfect for snowshoe hike, in summer on foot. Great view and great hiking terrain.
Level: Medium. Good hiking shoes required. Distance 3 km
3. Sandnes river. Go to the mouth of Sandnes river. A beautiful place, where it is possible to camp and BBQ in summer. This is popular bathing spot, and the water can be quite agreeable on warm days in July and August.
There are also paths to walk along the river into the wild, In winter there are cross country tracks here, so if you want a longer trip by ski, this is a perfect choice.
Level: Easy. Distance 500 m
Bicycle tour or hike up Sandnesdalen Valley
In summer you can bicycle or hike up to the dam of Sandnes river, and take a picnic break by the bank of the river. A great place to explore the beautiful surrounding nature.
Level: Medium. Some uphill parts. Distance 5, 4 km
WHEN YOU ARE LEAVING
CHECK-OUT
Snowhotel 08:30.
Cabins 11:00.
Please check-out in the reception, and deliver your key.
Payment of any items on your room will be settled before you leave.
Lost items: We do not have capacity to ship lost items, so please check extra carefully you have all your belongings.
LUGGAGE
If you are leaving with 09:00 or 09:45 transfer, luggage must be ready packed in the luggage room or outside your cabin door by 08:30.
It will then be picked up and driven to the reception.
The luggage must be securely packed and ready., no loose items. Do not pack fragile items in the luggage.
If you are leaving with 11:30 transfer, luggage must be ready by 11:00 for pickup.
SHARE PHOTOS
Remember our competition on Instagram - Follow us, and post your best pictures or videos from your visit. Tag @snowhotelkirkenes and use #bestofsnowhotel. Even thought you post after you visited us, you still have the chance to win a gift card, which you can use the next time, or give to a lucky one!
We are also super happy if you`d like to send us your media, via e.g. wetransfer. so we can share it, We will of course credit you
WRITE US A REVIEW
We are so grateful for a review, if you were happy with your stay.
And if there is anything you were unhappy with, please write to us. Or even better, come and tell us while you are here, so we can fix it right away.
We are here to make sure our guests have a experience beyond their expectation.
Best wishes,
The Snowhotel Kirkenes team
HOW TO SLEEP IN THE SNOWHOTEL
PREPARATION
Don`t have too much to drink at dinner, so you don`t have to get out of the warm sleeping bag to go to the toilet during the night. A small nightcap in the Icebar is enough, and also helps you acclimatize.
If you want a shower, do it before dinner, not right before you go to sleep – then you will keep warmer.
Save sauna for next morning.
CLOTHING
Our sleeping bags are good for -25° and covers almost all of your body, so the most important thing is to protect the head.
Lesson number 2, DO NOT wear too much clothes.
It will make you sweat, and then ultimately cold.
Recommended wear:
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Balaclava
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Woollen socks.
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Thermal underwear, woollen, only one layer, not too thick.
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Do not wear shoes to bed.
GETTING READY
When you undress, bring clothes you may need in the morning or during the night with you in the sleeping bag, like pants or a sweater.
Leave the shoes by the bed – you will need them in the morning or if you need to go to the toilet at night.
Outerwear you may leave inside the service building, and valuables in the lockers.
TO BED
Get into your sleeping bed, pull the zipper up to make it airtight.
Move a little bit around to get it warm.
Now you are ready to sleep like a baby.
Watch our movie on how to survive a night in the Snowhotel!
HOW TO DRESS IN THE ARCTIC
Even though we dress our excursion guests in warm and protective clothing, you should always pack warm winter clothes.
Always wear several layers of warm clothing for the cold winter days.
Long underwear and socks in woolen or technical fabric
Thick jumper in wool or fleece, scarf, woolen socks and lined trousers, in windproof material
1. Woolen hat
2. winter jacket (e.g. down)
3. Gloves or mittens
4. Winter shoes.
Remember that over 50% of heat is lost from the top of your head! So even if your toes are freezing, it helps putting on a hat.
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CLOTHING
We also recommend checking out this film on how to dress in arctic Norway:
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